Job Summary
Post Date
May 01, 2018

Job Type
Full Time Employee

Relevant Experience
None Required

Education Level
Associates Degree

Service Region
Northeast (NYC)

Company Department
Operations

Contact
Human Resources

Field Service Technician

Hawthorne, New York

Company

Ronco Specialized Systems is a unique systems integrator, providing design, distribution, installation, and other professional services for customers in the Healthcare, Education, and Commercial A/V markets. Aligning ourselves with the top line manufacturers, Ronco is able to provide best of breed products with factory certified personnel to deliver a full spectrum integrated solution. Our professional services teams draw upon more than 50 years of expertise ensuring that customer project are delivered on time and on budget. Customers know they can count on Ronco Specialized Systems for all their service and support needs. Our full service delivery model ensures that equipment is maintained and emergency technical support is right at your fingertips!

Position

Are you looking for an opportunity in a technical role to be a part of something bigger than yourself? Would you enjoy working at a company with room for exponential advancement and growth? If you’re seeking a special career opportunity where you can really make a difference, we may have the perfect job for you! 

Ronco Specialized Systems is seeking a talented and committed Field Service Technician to perform a wide variety of complex technical duties in support of our collaboration system integration solutions. The Field Service Technicianresponsible for the installation, maintenance, and troubleshooting of integrated solutions, along with the delivery of timely, high-quality customer service throughout our Downstate New York service territory and New York City Metro area footprint.

Accountabilities
Essential Duties & Responsibilities include, but are not limited to:
  • Perform and coordinate installation, programming, troubleshooting, and maintenance of communication equipment.
  • Professionally interface with customers to discuss work and convey system information.
  • Assist the sales team as necessary to ensure competitive and accurate bid responses.
  • Conduct building site-surveys to identify and confirm installation requirements.
  • Oversee projects from the bid process through sign-off; handling multiple projects simultaneously.
  • Attend/conduct project meetings with installation or construction personnel and assist with scheduling and installation.
  • Work directly with customers to establish and publish project timeline with completion date.
  • Coordinate shipping of project equipment.
  • Communicate project progress to customers and Company team members and coordinate project changes with the sales team.
  • Provide training to customers or end user personnel on operation and maintenance of systems.
  • Provide effective “on call” support.
  • Attend job related training, as offered by the Company as well as self-driven learning efforts.
  • Acquire technical certifications as needed for the job.
  • Mentor, train, and share knowledge with others, as required.
  • Perform other duties as assigned.
Qualifications
  • Associate degree in Electronics Technology or an equivalent combination of education and work experience.
  • Professional, reliable, highly organized, and punctual.
  • Customer service & team oriented with a pleasant disposition.
  • Maintain industry-recognized technology credential(s).
  • Maintain a clean driving record.
Benefits
In return for your commitment and valuable contributions to the company, Ronco Specialied Systems offers a friendly wokring atmosphere, competitive compensation and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, 401k, Holidays, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today!
Equal Opportunity
While many employers are required by federal law to have an Affirmative Action Program, all employers are required to provide equal employment opportunity and may ask your national origin, race and sex for planning and reporting purposes only. This information is optional and failure to provide will have no affect on your application for employment.
“Ronco Specialized Systems is a family. People take care of one another and push each other to become bigger, better, and stronger. There’s as much ownership of the work as there is of employees’ well-beings, professional development and growth.”

Dan O’Connor
Director of Marketing
Ronco Employee: 10 months

Learn more about what it means to be part of the Ronco team.

Field Service Technician

Hawthorne, New York

Job Summary
Post Date
May, 2018
Job Type
Full Time
Experience
None
Education
Associates
Region
NYC
Department
Operations
Contact
Human Resources

Job Summary
Post Date
May, 2018
Job Type
Full Time
Experience
None
Education
Associates
Region
NYC
Department
Operations
Contact
Human Resources
Company

Ronco Specialized Systems is a unique systems integrator, providing design, distribution, installation, and other professional services for customers in the Healthcare, Education, and Commercial A/V markets. Aligning ourselves with the top line manufacturers, Ronco is able to provide best of breed products with factory certified personnel to deliver a full spectrum integrated solution. Our professional services teams draw upon more than 50 years of expertise ensuring that customer project are delivered on time and on budget. Customers know they can count on Ronco Specialized Systems for all their service and support needs. Our full service delivery model ensures that equipment is maintained and emergency technical support is right at your fingertips!

Position

Are you looking for an opportunity in a technical role to be a part of something bigger than yourself? Would you enjoy working at a company with room for exponential advancement and growth? If you’re seeking a special career opportunity where you can really make a difference, we may have the perfect job for you!

Ronco Specialized Systems is seeking a talented and committed Field Service Technician to perform a wide variety of complex technical duties in support of our collaboration system integration solutions. The Field Service Technicianresponsible for the installation, maintenance, and troubleshooting of integrated solutions, along with the delivery of timely, high-quality customer service throughout our Downstate New York service territory and New York City Metro area footprint.

Accountabilities
Essential Duties & Responsibilities include, but are not limited to:

  • Perform and coordinate installation, programming, troubleshooting, and maintenance of communication equipment.
  • Professionally interface with customers to discuss work and convey system information.
  • Assist the sales team as necessary to ensure competitive and accurate bid responses.
  • Conduct building site-surveys to identify and confirm installation requirements.
  • Oversee projects from the bid process through sign-off; handling multiple projects simultaneously.
  • Attend/conduct project meetings with installation or construction personnel and assist with scheduling and installation.
  • Work directly with customers to establish and publish project timeline with completion date.
  • Coordinate shipping of project equipment.
  • Communicate project progress to customers and Company team members and coordinate project changes with the sales team.
  • Provide training to customers or end user personnel on operation and maintenance of systems.
  • Provide effective “on call” support.
  • Attend job related training, as offered by the Company as well as self-driven learning efforts.
  • Acquire technical certifications as needed for the job.
  • Mentor, train, and share knowledge with others, as required.
  • Perform other duties as assigned.

Qualifications

  • Associate degree in Electronics Technology or an equivalent combination of education and work experience.
  • Professional, reliable, highly organized, and punctual.
  • Customer service & team oriented with a pleasant disposition.
  • Maintain industry-recognized technology credential(s).
  • Maintain a clean driving record.

Benefits

In return for your commitment and valuable contributions to the company, Ronco Specialied Systems offers a friendly wokring atmosphere, competitive compensation and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, 401k, Holidays, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today!

Equal Opportunity

While many employers are required by federal law to have an Affirmative Action Program, all employers are required to provide equal employment opportunity and may ask your national origin, race and sex for planning and reporting purposes only. This information is optional and failure to provide will have no affect on your application for employment.